FAQ

Our Updated FAQ Has Moved
Our updated FAQ has moved https://add.app/faq/ This FAQ contains more up-to date information and you will find answers to issues related to ADD 1.0 user...
Thu, 23 May, 2024 at 11:28 AM
Upgrading From ADD 1.0 to 2.0
A huge part of our upgrade to 2.0 has been to give the users more control to there own license and account. Users can now upgrade and cancel there subsc...
Thu, 23 May, 2024 at 11:32 AM
I have already purchased an ADD 1.0 plan but I dont see my current license in 2.0.
ADD 1.0 accounts are completely separate from ADD 2.0 accounts. A paddle plan or license key will not work in ADD 2.0. We recommend utilizing our ADD 2....
Thu, 23 May, 2024 at 11:02 AM
Is Audio Design Desk compatible with Mac and/or Windows?
Audio Design Desk is currently available for MacOS only.
Thu, 23 May, 2024 at 10:53 AM
At Initial Startup, ADD takes a while to launch
This situation arises due to a user having multiple plugins and often expired ilok licenses. This will only happen on your first launch as ADD builds a ...
Fri, 21 Jun, 2024 at 11:27 AM
Is there a trial version of Audio Design Desk?
Yes! Sign up for a free account on our portal. https://auth.add.app/  You will automatically be enrolled in a trial upon verification of your em
Thu, 23 May, 2024 at 10:27 AM
What are the minimum system requirements to run Audio Design Desk?
ADD 1.0 Operating System: MacOS Mojave Version 10.14 or later Processor: 1.3 GHz Intel Core M or higher Memory: 8GB RAM Storage: A minimum of 10...
Thu, 23 May, 2024 at 9:56 AM
Can I use my own library in Audio Design Desk?
Audio Design Desk allows you to import sounds from your own library. To add sounds to your add.app Library Go to the Library Menu > Import Audio ...
Wed, 22 Jan, 2020 at 6:34 PM
What media formats can I import into Audio Design Desk?
Audio: WAV MP3 AAC AIF Video: MOV MP4 M4V MPG
Wed, 22 Jan, 2020 at 6:37 PM
What media formats does Audio Design Desk export?
Audio: WAV Video: MP4 M4V Apple ProRes 422 LPCM Project: AAF XML
Wed, 22 Jan, 2020 at 6:38 PM